Question about iPhone 8 compatibility

[Musicofthenight]

Hello ... first off I’m pretty sure a lot is users have this issue and I’m pretty sure that the developers know about this issue but I am getting frustrated because I rely on my iPhone to track via Fitbit app and I can’t.  Does anyone know when this is going to be fixed or what those of us using until it’s fix?

[MarcoGFitbit]

Hello @Musicofthenight, have a warm welcome to the Fitbit Community, it's great to have you on board. 

Please note that the iPhone 8/8+/X are not yet officially supported devices.  As these phones are brand new, our team is still working to make them fully compatible but some features (such as MobileTrack) are not yet working. At this moment, our team is committed to supporting iPhone 8/8+/X and will release updates soon that will improve the experience on these devices.

Thanks for your patience and understanding, if there's anything else I can do for you, please feel free to reply as well. 

[8ownerE]

My text notification isn’t working on my Fitbit I have a 8+ is this getting fixed anytime soon?? 

[8ownerE]

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@MarcoGFitbit wrote:

Hello @Musicofthenight, have a warm welcome to the Fitbit Community, it's great to have you on board. 

Please note that the iPhone 8/8+/X are not yet officially supported devices.  As these phones are brand new, our team is still working to make them fully compatible but some features (such as MobileTrack) are not yet working. At this moment, our team is committed to supporting iPhone 8/8+/X and will release updates soon that will improve the experience on these devices.

Thanks for your patience and understanding, if there's anything else I can do for you, please feel free to reply as well. 

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My text notification isn’t working on my Fitbit I have a 8+ is this getting fixed anytime soon?

im getting ready to return this watch

[MarcoGFitbit]

Hello @8ownerE, I hope you're doing well, thanks for joining the conversation. 

I understand your concern about your tracker not receiving Notifications and I have replied to your previous post on another thread, which you can find here. 

If there's anything else I can do for you or if you're still not getting Notifications, please feel free to reply on that thread. 

Thanks for your patience and understanding, I hope you have an excellent day. Happy stepping!