How do I set up a replacement or second tracker on my account for iOS?

[arlenemaertens]

Hi there, after choosing the Charge HR and pressing the button for 3 seconds it stays on the search mode, Not working and I know that the battery is okay.
It's very frustrating ☹️

[MarreFitbit]

Hello my friend @arlenemaertens ! Don't press it to harder since it will activate the exercise mode. I'd recommend following these steps:

1. Restart your tracker using the instructions in How do I restart my tracker?
2. Try the setup process again.
3. Reboot your mobile device (turn it off and then back on).
4. Try setting up your tracker again.
5. If you have access to a computer, try setting up with your computer using the computer instructions in How do I set up my tracker?
6. If you can't set up with a computer, uninstall and reinstall the Fitbit app and and try setting up your tracker again. 

Hope this helps!

[arlenemaertens]

Thank you very much!! X
I will do this in a bit and I'll let you know...
Hopefully I can start again tomorrow 😊

[MarreFitbit]

Fingers crossed @arlenemaertens !

Don't forget to keep me posted my friend! 

[arlenemaertens]

Sent from my iPhone

Hello @MarreFitbit, I've tried at least 10 times already and when I try to set up a replacement tracker all I get is the the not working or the searching mode..
Sent you a pic of my dashboard and that's all I have there are no other choices and I'm missing loads!!
Please help I'm desperate!! It's like missing a limb 😰

[arlenemaertens]

Or is it possible to delete my account wipe everything then I can create a new account???
Thanks xx

[Susan55555]

Hi

Has anyone else had problems since the latest app update? My Fitbit has stopped linking to the app. All the app says is that it is "looking". The Fitbit is still charging so I think it is still working. Can anyone help?

[DerrickS · Accepted solution]

Hi @arlenemaertens,

Is it possible to set up your tracker on a computer or a different mobile device? If so, you can find the replacement setup instructions for it here. Even if you setup your tracker using a computer or a different mobile device, you will still be able to sync with your iPhone.

If setting up with a different device isn't possible, I'd then recommend:

1. Restarting your tracker.

2. Rebooting your iOS device.

3. Open your iOS settings > turn off Bluetooth for 10 seconds > and then turn Bluetooth back on.

4. Make sure that you have a strong internet connection using either mobile data or WiFi.
5. Try the iOS replacement setup process one more time.

If the problem persists for some reason, I'd then recommend reaching out Fitbit Customer Support for additional help.

Keep me posted!

[DerrickS]

Hi @Susan55555,

I've merged your post into this thread where users are experiencing something similar. If you are still having trouble with your tracker, I'd recommend trying the steps mentioned here.

Let me know if this helps you out and welcome to the Community!

[arlenemaertens]

Hi @DerrickS, thank you for your help 🙂
one question though...after restarting the tracker why is it that I haven't recovered half of the tiles in my dashboard? ☹️

[DerrickS]

@arlenemaertens From what you've described in your posts, it seems like your tracker isn't paired to your Fitbit account. Using the replacement setup process would re-pair your tracker to your existing account.

To answer your question about the missing tiles, there are certain tiles that are associated with having a tracker paired to your account (ie only trackers with HR sensors have the heart rate tile, you won't have a sleep tile if you don't have a Fitbit tracker that records sleep, etc).

Since it seems that your tracker isn't paired to your account, those tiles that are associated with tracker features are missing.

[arlenemaertens]

My hubby stepped in and did it!! 😀
Thank you very much for all your help really appreciate it!! ❤️

[DerrickS]

@arlenemaertens Very cool. Glad to hear you are back on track. 

[Susan55555]

Hello and thank you for the advice. It worked well and it's syncing again. Thanks again. Susan