12-29-2016 11:56
12-29-2016 11:56
Active minutes are not adding up properly when looked at by week. I have 295 minutes this week but in weekly says 18 avg and should be 42. Already rebooted device and uninstalled and reinstalled first on phone. Help please
01-02-2017 08:00
01-02-2017 08:00
Hello @Darag, thanks for joining us, it's great to have you on board!
According to the picture you sent, the active minutes daily average for 3 weeks is 86. Would it be possible for you to reply with a screenshot of the app where the app is showing a daily average lower than it should be?
Additionally, has this situation happened before or is this the first time? Have you checked the Activity+Stats tile on your online Dashboard to check if the information displayed is the same? Having this information would be very helpful for me to investigate this further.
Thank you for your patience, I'll be waiting for your reply!