help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Re: Tracker The Culprit?

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-27-2017 21:50

‎08-27-2017 21:50

The biggest problem is I cannot even get into the Fitbit app. It opens then crashes after 5 seconds. I have deleted the app, restarted my phone, restarted the tracker and it's still doing the same thing. I thought it could be a storage issue, so I cleared up some of the apps and photos etc that I don't need. Then I downloaded the app again. It is still not working. I am using the iphone 6s iOS 10.3.3

It is driving me insane!

Best Answer
0 Votes
1 REPLY 1

‎08-28-2017 03:52

‎08-28-2017 03:52

That would not be a tracker isdue, but either an app or OS issue.

 

Several people have had this crash issue with Android. It was tracked to the Fitbit app not having permission to access memory. After one of the app updates some phones removed this permission.

 

I suggest to edit the first post to reflect more of the app problem and I'm moving the thread to the ios forum.

Best Answer
0 Votes