Red dot on Inbox icon won't go away

[nflnsue]

i have a red dot on the upper right corner of my ritbit icon.   I have no messages.  I would like to get rid of the red dot.

Moderator Edit: Clarified subject

[LizzyFitbit]

Hi there, @nflnsue.

Thanks for bringing this to our attention. I understand your point of view and to look into this, do you recall since when this started to happen? May I know the model and OS version of your phone?

In the meantime, I'd recommend the following steps:

1. Log out from the Fitbit app.
2. Check if the Fitbit app is updated.
3. Force quit the Fitbit app and reboot your phone.
4. Open the Fitbit app and log back into your account.
5. Pull down on the screen to force a manual sync and let me know if the issue persists with the Inbox icon.

Hope this helps.

[nflnsue]

thank you for reaching back to me
My phone is an iphone 8 and version 15.3.1.
ABout ten days ago i had called customer service with a charging issue.
to solve it we had to delete the app and reinstall. i have
automatic updates
i have sync and rebooted my phone a couple days ago and the red dot is
still there.

--

*Sue*

[LZeeW · Accepted solution]

@nflnsue   If you are referring to your Fitbit icon on your phone's home screen, that is a badge notification.  A little while ago an iOS update turned this notification on for some users.  Many users said a number appeared when they had no notifications.  Please try the following:

• Go to your iPhone settings
• Go to Notifications
• Scroll down to Fitbit
• Make sure that Badges is toggled to off

[nflnsue]

thank you that worked

--

*Sue*

[LizzyFitbit]

Hi there, @nflnsue. @LZeeW Thanks for your amazing help!

@nflnsue Thanks for getting back with the requested information, and for your efforts while working on this. I'm glad the suggestions shared by @LZeeW worked for you and I'll mark her post as the Best Answer to help other members visiting the Community Forums.

By the way, let me invite you to visit the Health & Wellness board where you can find inspiring stories, make new friends and share your tips 

Have a good one. 😊

[shed53]

Hi. I’ve had this for some time. Just followed your recipe and it worked - thanks.

However, I do have a question. What will happen now if the Fitbit all genuinely has a notification for me. It seems that with badges switched off, I’ll need to react fairly promptly to an alert from the app. If I happen to lose that alert (eg if I’m over enthusiastic on clearing down alerts), there won’t be anything to tell me I have an outstanding alert / notification.

In other apps, if I clear down the alerts, the app’s badge tells me I still have something to action. And when I do launch the app in question, once I’ve dealt with the notification, the app badge goes.

So, switching off badges in the notification settings for Fitbit is an excellent circumvention. But, there’s still a bug in the app.