help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Red dot showing when there's no Notifications.

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-25-2019 15:24 - last edited on ‎01-28-2019 07:04 by Moderator Alum

‎01-25-2019 15:24 - last edited on ‎01-28-2019 07:04 by Moderator Alum

In the app it says I have a message notification, but I have no unread messages. 

 

I have logged out, tried to uninstall, and follow the process mentioned in previous topics, but none worked. 

 

Moderator Edit: Clarified Subject.

Best Answer
0 Votes
1 REPLY 1

‎01-28-2019 07:06

‎01-28-2019 07:06

Hello @bringmeabudd, I hope you're doing well, it's great to see you around the Fitbit Community. Smiley Happy

 

I have moved your post from the Charge board to the iOS board as this issue is related to the app and not the Charge. I appreciate your participation in the Forums and for reporting this situation. Our team is aware of this issue, but may not be able to provide a fix in the immediate future (that doesn't mean they're not working on it). We'll continue to monitor the situation, and keep our team informed of the impact to you and other customers. We understand that this isn't the resolution you're hoping for, but rest assured we're always working to improve our products.

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Please let us know if you have any other questions.

 

 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

Best Answer
0 Votes