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Unable to sync Charge 3 with iPhone XR

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‎01-27-2019 18:58 - last edited on ‎01-28-2019 06:38 by Moderator Alum

‎01-27-2019 18:58 - last edited on ‎01-28-2019 06:38 by Moderator Alum

I’ve been unable to sink my iPhone XR10 with my charge 3 Fitbit for the past week. I’ve contacted customer support and there is still no solution. I’ve  done everything they gave suggested and still haven’t been able to sync. I’m very frustrated.  

 

Moderator Edit: Clarified Subject.

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‎01-28-2019 07:01

‎01-28-2019 07:01

Hello @Bumblebee34585, thanks for joining the Fitbit Community, it's great to have you on board. Smiley Happy

 

I appreciate your participation in the Forums and for sharing your experience with us. I would also like to thank you for having tried to troubleshoot this situation. Would it be possible for you to let me know which troubleshooting steps have you tried so far? Have you restarted your Charge 3 and your phone already? This information will be very helpful for us to check this further and determine what we should do next. 

 

Thanks for your patience and understanding, we'll be waiting to hear from you. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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