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Red dot showing when there's no Notifications.

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‎01-31-2019 01:47 - last edited on ‎02-02-2019 10:14 by Moderator Alum

‎01-31-2019 01:47 - last edited on ‎02-02-2019 10:14 by Moderator Alum

I have a Versa. I am using the Fitbit App on an iPhone (yes I have the latest version of the Fitbit App).

Whenever I first load the app on bottom row (next to Dashboard, Challenges, Guidance, Community) there is always a red notification in "Notifications", expecting to have a notification I click it. To be taken to my notifications where there are no new notifications (the last one was 23/01 which doesn't show as unread). I think the notification is against Messages but again no new message, the last message was 21 days ago.

 

I have deleted the app, re-installed and still have the same problem. Is anyone else experiencing this on iOS? 

 

Moderator Edit: Clarified Subject.

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‎02-02-2019 10:16 - edited ‎02-02-2019 10:40

‎02-02-2019 10:16 - edited ‎02-02-2019 10:40

Hello @SunsetRunner, have a warm welcome to the Fitbit Community, it's great to have you on board. Smiley Happy

 

I appreciate your participation in the Forums and for lettng us know the troubleshooting steps you've tried so far. We’re aware of this situation, but may not be able to provide a fix in the immediate future. We'll continue to monitor the situation, and keep our team informed of the impact to you and other customers. We understand that this isn't the resolution you're hoping for, but rest assured we're always working to improve our products.

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Please let us know if you have any other questions.

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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‎02-03-2019 05:45

In response to MarcoGFitbit

‎02-03-2019 05:45

@MarcoGFitbit  There are multiple threads about this persistent red dot and notifications.  I am not adept at merging threads (there are many of them).  Can they get merged and be placed at the top in a blue banner?

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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