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Foods not getting tracked, shows 599 calories over each day.

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‎01-31-2019 06:06 - last edited on ‎02-02-2019 10:21 by Moderator Alum

‎01-31-2019 06:06 - last edited on ‎02-02-2019 10:21 by Moderator Alum

I have taken the app off entirely , added it back on , checked settings , goals - and it will not keep track of my food choices , resets the last two weeks to 599 calories for entire day for each day . At 599 it shows RED  that I am OVER .. no calorie goal entered 

 

Moderator Edit: Clarified Subject.

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3 REPLIES 3

‎02-02-2019 10:23

‎02-02-2019 10:23

Hello @SunsetRunner, I hope you're doing well, it's nice to see you around the Fitbit Community. Smiley Happy

 

I appreciate your participation in the Forums and for sharing your experience with us. I would also like to thank you for the troubleshooting steps you've tried so far. At this moment, I would like to elaborate a bit more about this issue, would it be possible for you to walk us through the steps you take to log food? Additionally, a screenshot will be very helpful for us to check this further. 

 

Thanks for your patience and understanding, we'll be waiting to hear from you. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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‎02-02-2019 13:41

In response to MarcoGFitbit

‎02-02-2019 13:41

7A278038-3CE3-452C-882E-4BE7812C8472.jpeg

 

34783852-326A-42F2-9F1F-C1C8DB583A9E.jpeg

 

D38344C7-5946-4546-A3F0-0FB2AF5AC7E2.jpeg

 

B1A17EE9-D08E-4454-8F2E-3C6145C3C7CE.jpeg

I took foods off .. the number changed to 809    This is a shot of my ladybug 4 days    Every day now says  809   ,  I took the app off completely , which says i will lose data by doing , I uploaded the app again   My data was not lost ,  I went in and deleted all food items for the day and started over ....  the food tile is not working correctly    Thanks 

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‎02-02-2019 13:43

In response to SunsetRunner

‎02-02-2019 13:43

Typo -  Ladybug ?       Sorry    These pics are my screenshots of my last 4  days     They are all the same    

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