01-27-2019 00:26
01-27-2019 00:26
Every time I open the fitbit app on my Iphone, the red notification dot lights up to tell me there is a new notification or message, when there is not!
All messages and notifications have been read, opened and so on.. When I tap on the notifications, the red dot disappears, just to show up the next time I open the app..
Does anyone else have that "problem"?
Answered! Go to the Best Answer.
01-27-2019 02:41
01-27-2019 02:41
Yes it started occuring with the release of the latest app update (on Apple devices at least).
Fitbit have been made aware of it.
Sean | London, England
Charge 3, Blaze (Retired), One (Retired) / iPhone XS Max (iOS 12.2)
Please visit Fitbit Help if more help is needed
01-27-2019 02:41
01-27-2019 02:41
Yes it started occuring with the release of the latest app update (on Apple devices at least).
Fitbit have been made aware of it.
Sean | London, England
Charge 3, Blaze (Retired), One (Retired) / iPhone XS Max (iOS 12.2)
Please visit Fitbit Help if more help is needed
01-28-2019 20:53
01-28-2019 20:53
Driving me nuts🤬 I hope they sort it out!! You can’t even delete the messages!
If anyone knows of a fix, or how long it takes them to sort these things out...
01-29-2019 08:04
01-29-2019 08:04
Hello @LiekieLiek and @LyssaJB, have a warm welcome to the Fitbit Community, it's great to have you on board. It's nice to see you too @seantnash, thanks for all your help.
I appreciate your participation in the Forums and for letting us know the troubleshooting steps you've tried so far. Please note that as mentioned by @seantnash, our team is aware of the situation and is even though they might not be able to provide an immediate solution, they're actively working on the issue.
Thanks for your patience and understanding, I hope you have a great day.
01-29-2019 15:20
01-29-2019 15:20
has this issue been resolved? I’m having the same issue.
01-29-2019 15:27
01-29-2019 15:27
01-30-2019 06:43
01-30-2019 06:43
Hello @peepka and @LyssaJB, I hope you're doing well.
Please note that as mentioned earlier, this is an issue our team is currently investigating. Once we have more information to share with you about it, we'll make sure to post it here in the official Forums.
Thanks for your patience and understanding, have a great day.
01-30-2019 06:43
01-30-2019 06:43
03-07-2019 15:20
03-07-2019 15:20
It’s now March, still no answer to the red dot :red_circle: problem?
03-08-2019 01:00
03-08-2019 01:00
It's been a few days since I last seen the red dot actually...
03-08-2019 10:26
03-08-2019 10:26
08-07-2019 20:39
08-07-2019 20:39
It is now August and it is still there. Also not able to delete old notifications and new ones I should be getting are not coming.
08-17-2019 21:16
08-17-2019 21:16
I'm still having this issue... and it's been months and months. Has anything been done about this??
08-17-2019 21:51
08-17-2019 21:51
08-17-2019 21:55
08-17-2019 21:55
However I still have not figured out how to delete old notifications and I don’t seem to be getting new ones. Anyone know how to manage notifications?
09-12-2019 08:19
09-12-2019 08:19
It had been 8 months and this is still a problem. It should not take this long to fix a bug. When is this going to be fixed?
09-12-2019 10:16
09-12-2019 10:16
04-18-2020 09:21
04-18-2020 09:21
I managed to scroll to the left of each notification and delete,
But Red dot still there.
07-04-2020 00:08
07-04-2020 00:08
I’ve still got the red dot with no notifications present
12-17-2020 19:44
12-17-2020 19:44
I also still have a red dot. It’s annoying. There are no messages or notifications to view.