Removed versa, won’t reconnect

[Odonnl]

I have a versa 2. The app wasn’t syncing with my versa after ios13 update. So I removed my versa completely. When I try to “connect new device”, my phone can’t find it. Bluetooth is on and accepting new connections. But it cannot connect to my versa, so now my watch is pointless. Is Fitbit not doing anything to get up to date with ios13? I’ll just sell my watch at this point. 

[SunsetRunner · Accepted solution]

Hello and welcome to the Fitbit Community @Odonnl 

I see your having syncing issues. I have noticed this problem occurring quite often after that pesky iOS update. Hopefully I can help you with your syncing issue. I think your best course of action is to do a complete uninstall/reinstall of your Fitbit App. You will not lose data doing this. Here’s how:

1. Log out of the Fitbit app and force shut the app by swiping up
2. Completely uninstall the Fitbit App from your device
3. Now completely shut down your device and wait about 1 min then restart your device 
4. Once your device has reloaded reinstall the Fitbit app by downloading it from the App Store
5. Once it’s installed, log into your device as you normally would with username and password 
6. Don’t touch anything in the app...just wait until you get a prompt from your Bluetooth.
7. When prompted by your Bluetooth tap yes 
8. Now try to sync 

Doing this will give you the cleanest install and should repair your syncing time issues.

😃 Please let me know if this provided you with the best answer to your syncing issue. Keep me posted.

[ManM]

Tried to follow all the step above, but no Bluetooth prompted pop out. 
So till unable to reconnect my Versa 2 to my iPhone X