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Replacement Charge HR won't replace old HR

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‎07-23-2016 17:41

‎07-23-2016 17:41

Tried hitting sync on my iPhone app. Bluetooth can't find it and hitting replace on app spins that swirling wheel over and over with no sync
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‎07-25-2016 07:14

‎07-25-2016 07:14

Hello @Roscoe18! It's nice to see new members around! 

 

Ok let me ask you some questions before I can tell you how can we fix this. Do you want to set up a new Fitbit Charge HR to replace a previous one, right? If so, then I suggest you to take your old Charge HR and put as far as you can, maybe in a different room while you set it up the new one. 

Now, if you just want to sync your current tracker, then I suggest you to follow the instructions on @AlejandraFitbit post fix syncing issues. 

 

Let me know if that works! 

 

 

Heydy | Community Moderator, Fitbit
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