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Replacement Charge hr won't let me complete set up

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‎05-02-2016 13:40

‎05-02-2016 13:40

I received a new Charge HR after my last one broke, and have gone to set it up with my iPhone as I did with the last one. I get to the 'update now' option and press it but nothing happens. Eventually I get an error message!! Please help!!
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‎05-02-2016 14:49

‎05-02-2016 14:49

Hi @Dizzydimps, I think I can help you out! I would recommend:

 

1. Restart your tracker.

2. Reboot your iOS device.

3. Open your iOS settings > turn off Bluetooth for 10 seconds > and then turn Bluetooth back on.

4. Use the replacement setup process to pair your tracker to your existing account. Click here for instructions.

If the setup process doesn't work on your iOS device for whatever reason, you can also use the replacement setup process on a computer too and you'll still be able to sync using your iOS device.

Hope this helps!

Derrick | Retired Moderator, Fitbit
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