Not even counting steps - Fitbit Community

Not even counting steps

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ShirleyCam

7 0 0

Not even counting steps when I'm working out doesn't even show that I'm synced on my dashboard like it used to is this an update issue or my fit bit

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Jess33

1 0 0

Same with mine!

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DerrickS

Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more

4634 425 6941

Hi @Jess33 & @ShirleyCam, the following steps should get both of you back on track.

1. Restart your tracker.

2. Reboot your iOS device.

3. Open your iOS settings > turn off Bluetooth for 10 seconds > and then turn Bluetooth back on.

4. Open the Fitbit App to initiate a sync.

This should cause both of your trackers to sync with the App. Let me know if either of you need any additional assistance!

Derrick | Retired Moderator, Fitbit

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