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Not even counting steps

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‎05-02-2016 05:31

‎05-02-2016 05:31

Not even counting steps when I'm working out doesn't even show that I'm synced on my dashboard like it used to is this an update issue or my fit bit
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‎05-02-2016 06:59

‎05-02-2016 06:59

Same with mine!
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‎05-02-2016 09:40

In response to Jess33

‎05-02-2016 09:40

Hi @Jess33 & @ShirleyCam, the following steps should get both of you back on track.

1. Restart your tracker.

2. Reboot your iOS device.

3. Open your iOS settings > turn off Bluetooth for 10 seconds > and then turn Bluetooth back on.

4. Open the Fitbit App to initiate a sync.

This should cause both of your trackers to sync with the App. Let me know if either of you need any additional assistance!

Derrick | Retired Moderator, Fitbit
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