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Fitbit Flex not syncing

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‎05-02-2016 07:30 - last edited on ‎05-02-2016 09:40 by SunsetRunner

‎05-02-2016 07:30 - last edited on ‎05-02-2016 09:40 by SunsetRunner

My Flex is not syncing. It sits for ages saying "looking", then eventually says last synced on Sat 30th April. This was around the same time as I updated the latest software update. Since then, all I am recording is calories burned. Everything else including steps, distance, sleep, etc are all showing 0 since the updated software was applied. Help!!

 

Moderator edit: title for clarity.

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‎05-02-2016 09:37

‎05-02-2016 09:37

Hi @EckYoung, I can definitely help you out! I'd recommend the following steps:

 

1. Restart your tracker.

2. Reboot your iOS device.

3. Open your iOS settings > turn off Bluetooth for 10 seconds > and then turn Bluetooth back on.

4. Open the Fitbit App to initiate a sync.

This should get you back on track, but keep me posted if for some reason it doesn't.

Derrick | Retired Moderator, Fitbit
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