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Replacement Tracker not able to set up.

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‎12-11-2016 11:19 - last edited on ‎12-12-2016 04:15 by Moderator Alum

‎12-11-2016 11:19 - last edited on ‎12-12-2016 04:15 by Moderator Alum

I have gotten two replacement Altas and cannot set either up with my phone or my Mac. I get to the point where I can type in the number that is on the tracker into either my phone or computer and then it fails. Has anyone else experienced this? I really don't want to request a third new tracker...

 

Moderator Edit: Clarified Subject.

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‎12-12-2016 04:18 - edited ‎12-15-2016 08:47

‎12-12-2016 04:18 - edited ‎12-15-2016 08:47

Hello @Lizzy22, welcome to the Community!

 

As your replacement tracker is unable to setup, I would like to suggest checking the following before trying to set it up:

  • Go to Settings > Bluetooth on your phone and check if Alta is on the list of paired devices. If it is, tap on it and select Forget this Device, then restart your phone.
  • Make sure there are no other Bluetooth devices while setting up your tracker, as their signal might interfere with the process.
  • Restart your Alta and keep it plugged in and charging while setting it up. 

Give it a try and keep me posted in case you need anything else! Smiley Wink

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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