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Replacement Versa won’t pair

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‎10-08-2020 02:29 - last edited on ‎10-09-2020 11:24 by

‎10-08-2020 02:29 - last edited on ‎10-09-2020 11:24 by

I had a Versa Lite for 9 months that suddenly would no longer charge.

i was sent a refurbished Versa Charge 2 to replace it. 
I am beyond frustrated. I have done everything they ask you to do multiple times to no avail.

My problem was supposedly referred to the PROPER department 5 days ago but I have not heard back from anyone.

 

 

Moderator edit: subject for clarity 

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‎10-09-2020 11:22 - edited ‎10-09-2020 11:23

‎10-09-2020 11:22 - edited ‎10-09-2020 11:23

Welcome to the Fitbit Community, @Jlivingstone.

 

I appreciate your participation in the Forums and sharing that your replacement Versa Lite watch won't pair. I am sorry that you are going through this situation, I totally understand how you are feeling and appreciate your feedback as it helps us to keep improving. I am glad to assist you. Upon checking with our Support team, I was told that you have already contacted them. I know they will be glad to help you out and provide a solution. I recommend to continue working with them since they have already all the details and special tools to continue assisting you. Thank you for your time and efforts.


Let me know if you have any questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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