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Inspire 2 step count change in the app

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‎10-08-2020 18:42 - last edited on ‎10-09-2020 11:13 by

‎10-08-2020 18:42 - last edited on ‎10-09-2020 11:13 by

My step count is not working. My Inspire 2 will have 5,000 steps and it will say that when I go into the app, but when I sync my fitbit it has gone down by about half. What’s going on?

 

 

Moderator edit: subject for clarity 

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‎10-09-2020 11:12

‎10-09-2020 11:12

Welcome to the Fitbit Community, @AK8.

 

I am sorry to hear your steps count is not working. Thanks for the details shared and I am here to help. If, in addition to your Fitbit Inspire 2, you have a MobileTrack paired to your account, it can affect your step count. I recommend doing the following:

 

  1. Open the Fitbit app and tap your profile picture > MobileTrack.
  2. Scroll down and tap the option to remove the device if you're not using it.
  3. Verify if the Fitbit app is updated to the latest version. For instructions, see this help article.
  4. Force quit the Fitbit app and reboot your phone.

Keep me posted on the outcome. I'll be around if you have any additional questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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