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Replacement charge hr

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‎07-09-2016 18:49

‎07-09-2016 18:49

Hey everyone, I just got my replacement charge hr in the mail today. I'm trying to set it up but the update is taking FOREVER! I've tried resetting my phone and the tracker itself. I don't know where my connector for the computer is so I can't do it that way 😞 the version that came with my replacement is version 36, could that be the reason why it's taking so long?
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3 REPLIES 3

‎07-11-2016 04:49

‎07-11-2016 04:49

A warm welcome to the Community @Vsolano1210. Thanks for troubleshooting this issue by yourself. I would like to know if you keep having problems setting up your tracker? If you do, I recommend restarting your Charge HR one more time and try the setup process from a computer.

 

Let me know the outcome. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎07-11-2016 04:54

In response to AlejandraFitbit

‎07-11-2016 04:54

I ended up getting it to work by deleting the app and then re downloading it!
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‎07-11-2016 05:00

In response to Vsolano1210

‎07-11-2016 05:00

Great news @Vsolano1210. Woman Very Happy Thanks for sharing the steps you did to fix this inconvenience. If you need anything else, do not hesitate in posting it.

 

See you around! Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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