help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Resting Heart Rate stats not showing in app

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-16-2021 10:18

‎09-16-2021 10:18

I have a Charge 4. Heart rate is recording and syncing to the app and the trace is visible on the Heart Rate page but the stats (numbers) are not being recorded.  This has been happening intermittently over the last few weeks but no data at all for the last week.
 
I’ve tried uninstalling and reinstalling the app. I restarted the Fitbit and turned the heart rate on and off in the tracker. I also restarted my phone and nothing has worked. Any suggestions please?

Best Answer
0 Votes
1 REPLY 1

‎09-16-2021 18:03

‎09-16-2021 18:03

Welcome to the Fitbit Community, @hmm_21.

 

Thank you for trying to resolve the issue with heart rate before contacting us.

 

I would recommend trying the following:

 

- Log out from the Fitbit app

- Reboot your cellphone

- Log back in

- Set up your Fitbit Charge 4 as a replacement device:

 

  1. Tap the Today tab EdsonFitbit_0-1631840532136.png, and tap your profile picture.
  2. Tap Set Up a Device.
  3. Choose your device and follow the on-screen instructions to continue.

 

Whether you continue experiencing difficulties after trying the steps above, please attach a screen shot of what is shown on your app for further investigation.

 

If you have any question, please let us know.

Have you received the answer you were looking for? Choose the post as the best answer!

Hai ricevuto la risposta che stavi cercando? Accetta il post come soluzione!

¿Has recibido la respuesta que estabas buscando? ¡Acepta el post como solución!

Best Answer
0 Votes