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Resting heart rate not updating

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‎04-18-2019 09:54

‎04-18-2019 09:54

Hi, I have a Charge 3 and an iPhone XS. My resting heart rate is not updating and hasn’t for several days. The graph shows the last entry is for Monday, but I have been wearing it constantly and it has synched all the other data successfully. My current heart rate is displayed and the charts for that are up to date. 

 

I have tried:

Unpairing and repairing the Charge 3

Uninstalling and reinstalling the app

Turning my phone on and off

Checking the app and iOS operating system are up to date (they are) 

Checking the dashboard on a desktop - that also does not show an up to date resting heart rate. 

 

None of these techniques have worked. Can you advise? Thanks 

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‎04-19-2019 07:51 - last edited on ‎05-24-2024 06:22 by Fitbit Moderator

‎04-19-2019 07:51 - last edited on ‎05-24-2024 06:22 by Fitbit Moderator

Hi @JulesH1970, welcome on board!

Thanks for the detailed information about your Charge 3 behavior, as well for letting me know all the troubleshooting steps that you've tried. You did a great job!

This seems to be unusual as the resting heart rate will update based on the data synced throughout the day. I'll request a case for you so our Support Team can give you a hand. They'll contact you via email, so make sure to check your inbox.

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