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Screen freezing when syncing.

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‎05-01-2018 12:25 - last edited on ‎05-02-2018 07:16 by Moderator Alum

‎05-01-2018 12:25 - last edited on ‎05-02-2018 07:16 by Moderator Alum

Is anyone else having issues with the newest app update on iPhone. Screen freezes when syncing. 

 

Moderator Edit: Clarified Subject.

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‎05-02-2018 07:44

‎05-02-2018 07:44

Hello @Becksnfx70, have a warm welcome to the Fitbit Community, it's great to have you on board. Smiley Happy

 

Thanks for bringing this to my attention. If the app is freezing when you're trying to sync, please force-quit it by double tapping the home button on your phone, then swipe the app. Open the app again and try to sync, if the app is still freezing, restart your phone and try again.

 

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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