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Second device

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‎12-26-2020 23:12

‎12-26-2020 23:12

My 10 year old just got a Charge 4 for Christmas and doesn’t have any device for the app. Can I add her device as a second one to my account?  I have the Versa 2 already connected for me. 

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‎12-27-2020 00:22

‎12-27-2020 00:22

Hi @Ktinkham  you can't have two devices on your account like that. You can have one, but not both. Also, due to laws across the world, children are prohibited from having an online account and using these devices. The Ace series was made especially to allow children six and up to use these services. Fitbit is abiding by those laws. Lying about the age is the only solution, but would create a problem since the algorithms are made based on gender, age, height and weight. So that would give completely wrong data for your child. Lying about the age is the only workaround if you're not using the Ace.

 

Stepping in the U.S.A. since September 2013. Android 14

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