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See message: com.fitbit.HTTP error 403 when attempting to setup

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‎12-19-2017 16:12 - edited ‎02-14-2018 13:04

‎12-19-2017 16:12 - edited ‎02-14-2018 13:04

Update: 12/22/2017: We released a new version of the app today which should resolve this issue. Please update your app. Thanks for your reports and patience. 

 

We received reports that an increased amount of users see Error 403 when attempting to set up or sync their device. If basic troubleshoots do not work (force quit app, restart tracker, restart device) users have reported uninstalling and reinstalling the app helps resolve the issue. 

 

Thanks very much for your reports as we work on a resolution. 

Actively managing your weight? Find accountability buddies on the Manage Weight board

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81 REPLIES 81

‎12-26-2017 19:05

In response to Flossy55

‎12-26-2017 19:05

I ended up deleting the app and reinstalling it, and it worked fine after that.  I also did a reset to my FitBit Flex as well.

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‎12-27-2017 15:31

In response to Doug1016

‎12-27-2017 15:31

Thanks again for your reports. Since Error 403 is now resolved I'll be closing it for further responses. 

Actively managing your weight? Find accountability buddies on the Manage Weight board

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