See message: com.fitbit.HTTP error 403 when attempting to setup

[KateFitbit]

Update: 12/22/2017: We released a new version of the app today which should resolve this issue. Please update your app. Thanks for your reports and patience. 

We received reports that an increased amount of users see Error 403 when attempting to set up or sync their device. If basic troubleshoots do not work (force quit app, restart tracker, restart device) users have reported uninstalling and reinstalling the app helps resolve the issue. 

Thanks very much for your reports as we work on a resolution. 

[Westman]

That worked for me as well.... 

[nachodls2]

Removing the App and reloading the App worked for me. I had already  tried all other suggestions; rebooting phone, rebooting Bluetooth, rebooting Blaze, etc, Nothing fixed the issue until I removed and reloaded the Fitbit App

[AlejandraFitbit]

Great to see you around @stef152, thanks for troubleshooting this by yourself.

If you are receiving an error 403, I recommend taking a look at this post and follow the instructions provided there.

I hope this helps, let me know the outcome. 

[stef152]

Nope. Still does not help. Also on my previous iPhone, I restored the phone to factory settings so there shouldn't be any data that would interrupt this new phone anyway. 

[Jen_christine]

I’ve had the error 403 for 2 weeks now when trying to sync my Fitbit. I’ve done all the tricks, the restarting my Alta he, the disconnecting Bluetooth, turning my phone off, deleting and redownloading the app....etc etc. NOTHING. I’m getting real frustrated. I’ve read all the forums about what to do and nothing is helping. Should I just use my insurance and get a new one? I’ve barely had this one for a  few months...

[Madhvi]

Delete the app and reinstall it - that worked for me, on iphone 8 with latest iOS

[RobertPer]

I just got the IPhone X yesterday and I’m having the same problem. I have no clue what to do and it’s frustrating. 

[BigDaddie]

TOTALLY agree...had no problems for almost a year now and really love it....maybe I SHOULD have gone with Apple watch, huh??? 

[WavyDavey]

Hi @Jen_christine,

Sorry to hear that. Since you've already tried the normal fixes, I would recommend contacting Fitbit Support, so they can assist. They'll be able to determine if the problem is hardware-related or not, and get you going again.

[Flossy55]

I just deleted the app twice on my phone and it worked was so frustrating though

Sent from my iPhone

[Tasrac]

I just got an iPhone X a couple of days ago and was having the same problem.  I contacted the online chat with Fitbit and was told it was not compatible yet.  Just now I decided to uninstall the Fitbit app from my phone and re download.  After I logged in to the app, it said it would like to pair with my Fitbit and it worked.  All my stats from the tracker synced up as well.

Hope this helps.

[ErickFitbit]

Hey everyone -- I've merged several threads into this one to address everyone at the same time. It sounds like several of you have experienced an error 403 when attempting to sync after updating to the Fitbit app, version 2.44.

It sounds like @nachodls2 was successful when they uninstalled and reinstalled the app, so I recommend giving that a try if you've already tried logging out and logging back in. 

I am escalating this to our mobile platform team so they can check out what caused this issue and I will be sharing any new updates they provide me with. Hope to hear some positive results after trying @nachodls2's suggestion above.

[LilDomin]

Had same issue-- I deleted the app from my phone, reinstalled it-- it synced no problems after re-installing app. Hope this helps. 🙂

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@Highway_62 wrote:

I am trying to connect my existing Charge 2 to a new iphone 8, which has a different apple ID and different phone number from my old phone (changed jobs and phone). My new phone sees the fitbit on bluetooth, but when I enter the 4 digit code from, the fitbit to my phone I get this message on my phone

The operation couldn't be completed

(com.fitbit.http error 403)

Suggestions?

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[ErickFitbit]

@LilDomin Thanks for confirming that you've been able to resolve it with @nachodls2's suggestion of uninstalling and reinstalling the app, then giving it another go. 

Thanks for confirming that you were successful with the suggestion. Thanks @nachodls2 for your contribution and @LilDomin for your confirmation.

[daniepoo]

Had the same issue. Deleted the app and reinstalled it. It works again

[1LadyKat]

Deleted and then Reinstalled the app on my iPhone 8+. Boom! Like magic.

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@kskliba wrote:

I was having this same issue. I finally just deleted the app on my phone and re-downloaded it and everything synced up perfectly as if I never had an issue at all. Hope that works for you, too! 

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[FibroYogi]

So, just got my X for x-mas, and can not get my Blaze (that I`ve had for 1 year now without any issues) setup with the app. I removed the device from my old phone, but trying to set it up, I get as far as typing the numbers in, and get the 403 reply, and a new number appears on my blaze. Tried everything except computer, because I dont have a dongle. Any ideas??

[SteveH]

There have been a few posts reporting a 403 error. Have a look at the following thread which has updates from fitbit and a few ideas to get round the problem:

https://community.fitbit.com/t5/iOS-App/com-fitbit-http-error-403/td-p/2347858

[BigDaddie]

I was successful because I deleted the app from my phone & reinstalled it to make the connection work. More time consuming, it’s as if nothing ever happened. This was my uptenth effort & I’m not displeased! I’m hoping this is good news for more than myself! Happy Holidays, All!

[CherylMacKenzie]

Thanks for these posts, deleting app and reinstalling and pairing fixed my update issue.