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Selected food nutrition information not loading

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‎06-26-2021 13:49

‎06-26-2021 13:49

When selecting food the information does not load I get a loading spinner. I have canceled and tried multiple times without success. This has been happening for awhile, overall app is very laggy and buggy with information not sync to dashboard. 

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‎06-27-2021 16:01

‎06-27-2021 16:01

It’s good to see you in the community, @Eleckband.

 

Thanks for the details shared in your post. I appreciate your efforts and recommend trying the following:

 

  1. Log out from the Fitbit app.
  2. Force quit the Fitbit app.
  3. Clear your iPhone cache: How to Clear Your Browser's Cache on an iPhone.
  4. Reboot your phone.
  5. Open the Fitbit app and log back into your account.

If the issue persists, please provide the model of your phone and the OS version for further investigation. 

 

Looking forward to hearing back from you.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer

‎02-19-2022 20:15

In response to LiliyaFitbit

‎02-19-2022 20:15

I’ve been having this problem consistently as well. The article you reference describes how to clear the cache for four different web browsers. The missing link in the logic chain is: does the FitBit app use one of these browsers (or does it have its own cache we have to clear by some unknown means) and if it uses a browser cache, how do we figure out which of these browsers the FitBit app is using?

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