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Sense 2 won't reconnect to Fitbit account

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‎05-17-2023 20:36 - last edited on ‎05-19-2023 07:28 by Fitbit Moderator

‎05-17-2023 20:36 - last edited on ‎05-19-2023 07:28 by Fitbit Moderator

I made the mistake of removing my SENSE2 from my app and now it won’t connect back. 🤬 I am going to be so upset if I lose all my data from today. My Fitbit hasn’t synced since noon today I’ve tried 15 different times troubleshooting and trying to fix it before it disconnected. 

 

Moderator Edit: Clarified subject

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‎05-19-2023 07:32 - last edited on ‎03-30-2024 12:48 by Fitbit Moderator

‎05-19-2023 07:32 - last edited on ‎03-30-2024 12:48 by Fitbit Moderator

Welcome to the forums, @MacieS.

I've moved your post to a different thread so we can keep the forums organized. Thanks for letting me know about your Sense 2 and your efforts while troubleshooting this issue. I understand how frustrating this can be and just to confirm, is the issue still persisting? Do you see an error message displayed on the Fitbit app when trying the set up process?

If by any chance your watch is still not connecting, please make sure to have exhausted the steps described here.

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