Sense Auto Time Zone Sync

[Birddee]

Despite setting time zone to auto the sense does not update time zone automatically. This is very problematic for travellers that are travelling over several time zones on a regular basis. Is a fix in the works?

[CindyMFitbit · Accepted solution]

Welcome to the Community Forums @Birddee. 

Thanks for the details shared in your post. I understand where you're coming from and I appreciate the feedback provided. Our team is always working on improving our devices and user experiences, and your comments are always welcome. If the Time Zone is set automatically, it should change when you sync, if you haven't tried, I'd suggest trying the following: 

• In the Fitbit app, tap the Today tab then your profile picture and then find App Settings
• Tap Time zone and then turn off the Set Automatically option.
• After 10 seconds turn on the "Set Automatically" option again and input the right time zone and sync.

Hope this helps. 

[Birddee]

Have done this but have to do it each times change time zones. This is inconvenient and should be corrected asap 

[YanchaBoy]

I have tried to do this but I cannot find APP settings .

[ace59]

In the mobile app, click on your picture (or avatar). The next screen has the header 'Account'. Scroll a bit below the red Shop Fitbit link. You will come to 'Settings'. App Settings is the 3rd entry under 'Settings'. At least this is how it works in the iPhone app. 

[ace59]

Actually, the manual time zone settings work a bit different:

• In the Fitbit app, tap the Today tab then your profile picture and then find App Settings
• Tap Time zone and then turn off the Set Automatically option.
• Under Time Zone (no reason to wait 10 seconds) click on the current entry. The next screen is labeled 'Time Zone'. Scroll down until you find the time zone you want and select it.  

Two remarks for Fitbit product management (I hope they monitor this group carefully):

1. The sync with Set Automatically on should work, but it is very unstable. Sometimes it takes a couple of hours (meaning many sync attempts), and sometimes it does not work at all.  In my case, even after forgetting and setting up the Sense 3 again did not help.  I recommend better testing by Fitbit, because this bug is annoying to say the least. 

2. The drop-down list for selecting the time zone manually is non-standard to phrase it in a polite way. 

[DKSTAR]

THANK YOU!!!! THIS helped me alot....it is really annoying to not have the right time available!!!

[cleemiller]

This is still not working. I opened case number 4720844. I fly cross country for my job, I can't trust my watch to tell me the local time when I change time zones. This is not worked ng for me and is a big issue.

[cleemiller]

I opened case 4720844 for this. Contact support and reference this number

[cleemiller]

Not annoying, unacceptable to have a smart watch with incorrect time.