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Sense doesn't stay synced

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‎03-21-2021 16:45 - last edited on ‎03-22-2021 13:20 by

‎03-21-2021 16:45 - last edited on ‎03-22-2021 13:20 by

My wife's Sense has to be synced quite frequently. Once she uninstalls app it syncs but there should be no reason to do that daily. Just like to have a solution, especially being new and the cost of the unit. Any help would be greatly appreciated. 

 

 

Moderator edit: subject for clarity 

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4 REPLIES 4

‎03-22-2021 13:20

‎03-22-2021 13:20

Welcome to the Fitbit Community, @Reaper72.

 

Thanks for the details shared in your post and for already trying to resolve the issue. I understand how you are feeling about this situation and appreciate your feedback as it helps us to keep improving. I recommend following our troubleshooting tips at Why won't my Fitbit device sync?

 

Hope this helps!

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎03-22-2021 14:25 - last edited on ‎03-22-2021 18:01 by

In response to LiliyaFitbit

‎03-22-2021 14:25 - last edited on ‎03-22-2021 18:01 by

I found the instructions for rebooting my Fitbit (without wiping out the data). It works great now.


 

Moderator edit: personal info removed

Best Answer

‎03-22-2021 18:09

In response to Tamisa

‎03-22-2021 18:09

Welcome to the Fitbit Community, @Tamisa.

 

Thank you for joining the thread and sharing your solution as it may help other members in the same situation. I appreciate your time and efforts and hope you continue enjoying the Fitbit experience. Let me invite you to visit our Health & Wellness board where you can make new friends and create your own topics.

 

See you around.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer

‎04-15-2021 11:42

‎04-15-2021 11:42

I have this issue as well even after performing the solutions stated above. A 300 dollar device should not have these issues and im tired of the "tech support" telling me to follow the steps to re-sync. Yes I know how to sync it, yes I've factory reset the watch and no it has fixed the fact that I have to re-sync my device multiple times a day.

This needs to be fixed permanently.

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