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Sleep Restoration Graph And Calorie Input has not been working for over a week

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For Fitbit premium, my restoration sleep graph has not been loading for the last week.  The percentages are there for all three metrics, but restoration graph is MIA.  

 

Also, when I enter food for calorie tracking, a zero comes up.  My workaround is to change the measurement (ex: gram to pound and back to gram) and that updates the information.

 

Please confirm that tech is aware of these issues and working on them!  Very frustrating to be paying for premium service.  Considering moving to Apple 6 watch.

 

 

Moderator edit: subject for clarity

 

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Hello @WeathersDAR. Welcome to the community forums. 

 

Thank you very much for the detailed information and I'm very sorry for the experience. At this time, I appreciate the time you've taken to report this mater. For the Sleep Restoration graph, I'd like to let you know that my team is currently aware of the inconvenience and they're working to identify a resolution.

 

For more information and updates, I recommend visiting the following thread. For calories not updating, I recommend performing the following: 

 

  • Log out from the Fitbit App. 
  • Force quit restart the Fitbit App. 
  • Restart your mobile device. 
  • Log into your Fitbit App 

On a side note, I've moved your post to another board to keep our forums organized. 

 

See you around. 

Wilson M. | Community Moderator, Fitbit.
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