Sleeping heart rate graph not working - RESOLVED

[Chimchim224]

After upgrade of app 3.40(1042) the sleeping heart rate graph does not show. Running latest IOS 14.4.1

[MyaccountI2]

Thx. Downloaded and the problem is fixed.

Sent from my iPhone.

[Dr_Dianne_B]

Thanks for alerting us that this had been fixed, and then for everyone else who told me how to update the Fitbit app. I thought I had it set for automatic updates, but I did find one waiting in the App Store. The Fitbit users on this thread have been essential in diagnosing the problem and letting us know when the update was available. I would have thought we would hear directly from Fitbit, but good to have my SHR back with everyone's help!  Dianne

[Jelma]

Yessssss - it’s fixed! Thanks to all for your sleuthing and persistence in helping to get this issue resolved!

Jim

[Clove5858]

Thank you been checking for updates via the app and Apple apps daily. Opened the update and all good!🙏🏻

[Maryjay60]

Dr. Dianne -

Ha! NEVER count on Fitbit informing you of ANYTHING (Unless it is a promotion designed to increase sales - then they will be relentless!) Since Google has purchased Fitbit, all customer service has greatly declined. It is a shame!

[Dr_Dianne_B]

Yes, that's why I always turn to the Fitbit community forums if I need help. Dianne

[DanIonel0007]

Thank you Bill for this info!

[DanIonel0007]

Super!!! Thank you so much, Fitbit team! 

Now it’s ok! Dan

[WendyW72]

Morgs58, your instructions should be listed as the "best answer." For anyone who missed it, here are her instructions:

For Apple I went into the App Store, clicked on profile picture then pulled down the screen to refresh any updates that may not have appeared. You should then be able to scroll down and find the fit bit update to click on.

[Bonewoman]

YAY! Updated in the App store plus a firmware update for Inspire 2 and everything is now working. Good job everybody! Proof, yet again, that the squeaky wheel gets the grease. 👍👍

[BarbB61]

Darn - I tried this but I do not appear to have any updates that have not installed.

So close but so far.

[JessicaI]

I just received my Inspire 2 yesterday and installed the latest update. I wore it to bed last night and today when I click on "Advanced Sleep Analytics" it just spins and crashes. This is so disappointing because this is one of the biggest reasons I bought the FitBit. It's a bit discouraging to know this problem has been going on for a month now.

[Clove5858]

Did the Apple app update and all good. Getting the graphs.  

[LiliyaFitbit]

Hello everyone!

Thank you for confirming that the issue has been resolved with the latest app update (3.41). I appreciate your time and feedback!

We roll out the app updates in phases and you should see the option to update the app soon, if you still don't see it. You can confirm the steps to update the app in this help article: How do I update the Fitbit app?

See you around.

[SilviaFitbit]

Hey everyone, 

Thank you for taking the time to share what you're experiencing with the sleeping heart rate. This issue has been resolved on the latest app update (3.41), please subscribe to the main thread to get updates about it. 

Have a nice day. 

[KateFK]

Hello Liliya,
Thank you for the information re the fix. I’m delighted to read that many in the community are happy with the update. I live in Northern NSW, east coast of Australia - when can I expect the update.
Regards
Kate

Sent from my iPad

[KateFK]

Hello everyone, so pleased that you’ve received the Fitbit update and IT WORKS! I still don’t have the update but hoping it will be there in the morning.
Thanks to all for their contributions and let’s hope this issue does not reoccur.
Enjoy!
KateFK

Sent from my iPhone

[KateFK]

Couldn’t agree more. I have my fingers crossed for the Aussie update.
KateFK

Sent from my iPhone

[SunsetRunner]

Just done update, fully turned off my Apple 8 phone. Still no joy. 

[Me-sk]

Mine still isn’t working either! This needs to be corrected.