Sense keeps asking to pair

[Tforry]

My sense won’t stay paired every time I open the app it asks to be paired…I’ve tried the close app turn off Bluetooth and turn it back on…doesn’t work, it’s been doing this for two days now

[LizzyFitbit]

Hi there, @Tforry.

Thanks for trying those steps. I understand how frustrating this might be and to work on this together, may I know if you have more devices nearby? Please note that having multiple Bluetooth devices may interfere between the connection with your Sense, as your phone will be confused to which it should connect at that moment.

That being said, let me recommend these other steps to see if they work:

1. Forget your Sense from the Bluetooth settings.
2. Turn off other Bluetooth connections nearby.
3. Check if the Fitbit app is updated and reboot your phone.
4. Open the Fitbit app, tap your profile picture > Set Up a Device.
5. Select your Sense, tap Replace Device and follow the on-screen instructions.

[lollypopstar]

This hasn't worked for mine, I have literally tried everything and it's losing pairing constantly

[LizzyFitbit]

Hi there, @lollypopstar.

Thanks for taking the time to troubleshoot your Sense, I'm sorry for the difficulties you've experienced. I went ahead to check your information and I noticed you already opened a case with our Support team. It seems they're providing you with assistance, so please keep an open communication with them.

I hope we can get you back on track soon!