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Sense lost Bluetooth pairing on iPhone 11

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For the past 3 days every time I open the app I get a pop up telling me Lost Bluetooth Pairing and to forget sense and repair it when I reopen the app. I do this it works for max a couple of hours.

I have turned the phone on and off,

reset the sense,

taken the sense off completely and re added it to the phone,

deleted the app and reinstalled it.

Both the phone and the app are the latest software. 
The weird thing is I seem to randomly be getting notifications on the sense from my phone.

Any help would be appreciated.

 

39066D50-7206-445C-BC53-CDDA3B68F8B9.png

Moderator Edit: Clarified subject

Best Answer
1 REPLY 1

Hi there, @looneyno1.

 

I appreciate the detailed information provided, as well as your efforts while working on this matter. Also, thanks for the screenshot provided, it was very helpful. I'm sorry you're still getting that message and because the possible steps were already exhausted, my best advice is to get in touch with our Support team so they can investigate what may be occurring and provide you with further assistance. They're available via chat and phone, just click here to get connected with them and let them know what steps you've tried so far.

 

See you around.

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