01-06-2021 23:16 - last edited on 01-08-2021 12:35 by LiliyaFitbit
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01-06-2021 23:16 - last edited on 01-08-2021 12:35 by LiliyaFitbit
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Hi I have an iPhone se 2020 running the latest iOS. At least 5-10 times a day I have to pair my Bluetooth to my watch again and I don’t get notifications. I have done all the trouble shooting and restarted etc etc - have had it since Xmas 2020 so it’s getting very frustrating. Have to pair sync controls constantly
Moderator edit: subject for clarity

01-08-2021 12:34
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01-08-2021 12:34
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Welcome to the Fitbit Community, @stephikins.
I am sorry to hear about the frustration this situation has caused. I appreciate your troubleshooting efforts and would like to confirm if you've followed the complete troubleshooting instructions to resolve the syncing issue at Why won't my Fitbit device sync? To confirm the steps to set up notifications and follow the troubleshooting tips, see How do I get notifications from my phone on my Fitbit device?
Looking forward to hearing back from you.
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

01-10-2021 10:02
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01-10-2021 10:02
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Yes I’ve tried everything but it still drops off seconds after it’s paired with sense controls and I never get message notifications even though everything is turned on and there are no faults.

01-10-2021 17:19
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01-10-2021 17:19
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Thank you for your reply, @stephikins.
I appreciate your efforts and the additional details. Since the issue persists, I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon.
I'll be around if you have any questions.
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

