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App not showing any stats

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‎01-07-2021 01:31 - last edited on ‎01-07-2021 13:27 by

‎01-07-2021 01:31 - last edited on ‎01-07-2021 13:27 by

Yesterday 6/1/21 my Fitbit app is not showing any stats on the tile, I’ve forced quite my brand new versa 2, it worked fine for a week, then I did the update & charged the watch then the app stopped working. I telephoned Fitbit support, the lady went through everything but still nothing helped. I’ve logged onto Fitbit.com even my dashboard doesn’t show all my stats, it’s displaying an oops message stating the internal server is having problems. The Fitbit customer service lady didn’t know about this, and made me feel it was just my device/app. My phone is apple XR & up to date as is the versa which is now 1 week old. Can anyone help me please. 

 

 

Moderator edit: subject for clarity 

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3 REPLIES 3

‎01-07-2021 13:26

‎01-07-2021 13:26

Welcome to the Fitbit Community, @Christy60.

 

Thank you for sharing the details of the issue you’re experiencing. I appreciate your efforts to resolve this and working with our Support team. I understand how you are feeling. I contacted Customer Support and was informed that they have reviewed your case already and provided a response recently. For more information, please check your inbox.

 

By the way, I've moved your post to iOS App board so we can keep our forums organized.

 

I'll be around if you have any questions. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎01-10-2021 08:30

In response to LiliyaFitbit

‎01-10-2021 08:30

Hi 

I’m so disappointed with this device. I’ve been using Fitbit since Fitbit one, sadly I tried to reinstall my old Fitbit versa which was working fine I just wanted to update. That won’t sync either, so I’m currently using the faulty versa 2 which doesn't even tell the correct time. !! I really hope my new watch arrives ASAP & I don’t have any further issues. 

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‎01-10-2021 16:42

In response to Christy60

‎01-10-2021 16:42

Thank you for your reply, @Christy60.

 

I am sorry to hear about the frustration this situation has caused. Thank you for sharing your experience and feedback. I look forward to getting you back on track so you can continue enjoying the Fitbit experience without any issues. 

 

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics. 

 

Keep on visiting the forums.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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