Sense not syncing

[jtammyg]

iPhone with latest update

Fitbit app updated yesterday with latest update 

Sense has latest update

The Sense keeps disconnecting from Bluetooth and doesn’t sync.

I’ve tried all steps recommended like disconnecting from Bluetooth, forget Sense, delete Fitbit app and reinstall it.

I removed other Bluetooth devices from IPhone even, to no avail!!!

At this point, my Sense is useless and a glorified watch!!!

This is my first Fitbit item, I guess it’ll be my last!!!

Shame, it had great potential!

[LiliyaFitbit]

Welcome to the Fitbit Community, @jtammyg.

Thanks for the details shared in your post and for already trying to resolve the issue. I understand how you are feeling and recommend getting in touch with our Support team so they can evaluate your device's behavior and help you with this matter. Click here to get connected with them via chat or phone.

See you around.

[ScottW67]

I am having similar issues 

Similar issues 

iPhone software has been updated 

Fitbit App was updated but deleted and reinstalled 

Sense shows on most current software 128.4.17 

Will not sync

I have tried forgetting it in Bluetooth

Tried removing the Sense in the Fitbit App and setting up again and it will find the watch but not connect

Help!!!   

I have 

[LiliyaFitbit]

Welcome to the Fitbit Community, @ScottW67.

Thank you for joining the thread and sharing that you're experiencing the same issue with your watch. I appreciate the additional details and your troubleshooting efforts. I understand how you are feeling about this situation and would like to confirm that this issue has been reported to our team and they are currently investigating it. Please keep an eye on this thread for updates. 

See you around.

[jtammyg]

Hi LiliyaFitbit!

Today I installed the latest IOS on my XR IPhone. Turned off my Sense, both back on and connected Sense and Sense controls to Bluetooth. It did not synced!!!! 

Yesterday it didn’t sync either! On 6/1/2021, it must’ve been a fluke, because that day it did sync.

This is extremely frustrating!!!!!!

Tomorrow if I’m not swamped at work, I will try to contact support!

[LiliyaFitbit]

Thank you for your reply, @jtammyg.

I appreciate your efforts and the additional details. I am sorry to hear about the frustration this situation has caused. While this issue has been reported to our Support team, you can always get in touch so they can look deeper into the issue and help you with this matter. 

See you around.