App only partially syncing

[LetaLayne]

My app is accurately reflecting my step count, but not matching active hours (shows zero when my Versa 2 has 7 or 8, for example), or showing any sleep data. Also isn’t showing when the steps occurred. I think it is showing distance and floors (although not positive about that). 

[LiliyaFitbit]

Welcome to the Fitbit Community, @LetaLayne.

Thanks for the details shared in your post. I recommend trying the following:

1. Log out from the Fitbit app.
2. Force quit the Fitbit app.
3. Reboot your phone.
4. Open the Fitbit app and log back into your account.
5. Manually sync your watch: How do I manually sync my tracker or watch?

Hope this helps.

[LetaLayne]

Thanks, but unfortunately it didn’t work. I also noticed the green light/sensor is off, and it hasn’t been tracking heart rate. Now I’m thinking it may be the watch rather than the app, but shutting the watch off and turning it back on didn’t solve the issue either.

[LiliyaFitbit]

Thank you for your reply, @LetaLayne.

I appreciate your efforts and the additional details. I understand your concern and recommend getting in touch with our Support team so they can look deeper into the issue and help you with this matter. Click here to get connected with them via chat or phone.

See you around.