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Sense won't connect to Bluetooth during setup

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‎01-05-2021 11:23 - last edited on ‎01-06-2021 13:06 by

‎01-05-2021 11:23 - last edited on ‎01-06-2021 13:06 by

I am hoping someone can provide me with some help. I am trying to connect my Sense to my Iphone x version 14.3 and it won't connect to my bluetooth. Here is what I have done so far: 

I have turned my watch on and off, as well as my phone and and forced the fitbit app to close.
I have removed the app and have reinstalled it.
I have made sure my phone is fully charged as well as the phone. 
I have reset my network settings on my phone.
I have removed my old Versa 2 from my fitbit, prior to setup of my sense. Interesting enough it won't let me reconnect my Versa 2. Same issue, it won't connect to my bluetooth.
I returned exchanged the watch because I thought maybe there is an issue with the watch, same problem with the new one.
I have been working with the support centre and now they want me to send them the watch. Doesn't make sense to me to do this.

Any help would be appreciated. 

 

Moderator edit: subject for clarity 

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‎01-06-2021 13:05

‎01-06-2021 13:05

Welcome to the Fitbit Community, @jobarl.

 

Thanks for the details shared in your post and for your efforts to troubleshooting this issue. I understand your concern. Since you already have a case with our Support team, I recommend to continue working with them since they have already all the details and special tools to continue assisting you. I know they will be glad to help you out and provide a solution. 

 

I'll be around if you have any questions. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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