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Sense won't receive text notifications from iPhone

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-05-2023 20:27 - last edited on ‎05-07-2023 10:22 by Fitbit Moderator

‎05-05-2023 20:27 - last edited on ‎05-07-2023 10:22 by Fitbit Moderator

can not get any text notifications from my iphone. 

Yes, I’ve tried all the recommended steps. 
I can get phone calls on my Sense. But no text messages. 

At this point I’ve given up. When this fitbit dies or there is another recall. I’m switching over to a Garmin.

 

Moderator Edit: Clarified subject

Best Answer
3 REPLIES 3

‎05-07-2023 10:30 - edited ‎05-31-2023 11:02

‎05-07-2023 10:30 - edited ‎05-31-2023 11:02

Welcome to the community, @Ottian.

Thanks for bringing this to our attention, and the steps tried on your own. I'm sorry for this experience and if you want to give your watch one more chance, may I know if the Show Previews are set to Always or When Unlock, and the Notifications Center turned On? Keep in mind these settings are required to be turned on in order to receive notifications on your watch.

In addition to this, please try reconnecting your watch by doing the following:

  1. Forget your Sense from the Bluetooth settings.
  2. Turn off other Bluetooth connections nearby.
  3. Force quit the Fitbit app and reboot your phone.
  4. Open the Fitbit app, tap your profile picture > Set Up a Device.
  5. Select your Sense, tap Replace Device and follow the on-screen instructions.
  6. Once this is completed, set up the notifications one more time.
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0 Votes

‎05-08-2023 05:19

In response to LizzyFitbit

‎05-08-2023 05:19

Hello Lizzyfitbit,

Thank you for reaching out.

I have now lost count the amount of times. I have tried everything you have recommended trying.

One would think. If my Sense gets the phone calls showing up. And all notifications are set to always on. Text messages, logically would show up.

But like my Fitbit Ionic. My Sense is a major let down. I paid for Fitbit’s flagship (Fitbit’s words). To have it not work right.

Like I said before. Once this watch dies or has a recall (like my Ionic). I will not stay with Fitbit.
Best Answer

‎05-31-2023 11:06

In response to Ottian

‎05-31-2023 11:06

Hi there, @Ottian.

You're welcome, and thanks to you for getting back with more details. I understand where you're coming from and because the possible steps were exhausted, I've requested a case on your behalf so our Support team can investigate, as well as help you with this. They'll send you an email with more information, please keep an eye on your inbox.

Best Answer
0 Votes