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Sense won’t sync and not receiving notifications

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‎06-19-2021 05:49 - last edited on ‎06-20-2021 15:50 by

‎06-19-2021 05:49 - last edited on ‎06-20-2021 15:50 by

Very disappointed with the Sense. It always looses connection when I wash my hands. Seems like a drop of water disconnects it. To which I no longer get notifications. Anytime I try to sync the app always says couldn’t sync “fix it” and it never fixes. At this point I’m wanting a refund and thinking about getting an Apple Watch. I loved my Versa - it died so I had to get a new watch. The Sense is so unreliable.

 

 

Moderator edit: subject for clarity 

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‎06-20-2021 15:49

‎06-20-2021 15:49

Welcome to the Fitbit Community, @MelaniiePaiige.

 

Thanks for the details shared in your post. I understand how you are feeling about this situation and appreciate your efforts to resolve it. I recommend reviewing out troubleshooting tips to resolve the syncing issue in Why won't my Fitbit device sync? To resolve the issue with notifications, see Troubleshooting quick tips for iPhones. 

 

Regarding your concern about refund, I recommend getting in touch with our Support team. Click here to get connected with them via chat or phone. You can take a look at this page for more information about Fitbit's return policy.

 

See you around.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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