Sense won't sync since IOS 26 installed

[Vininaspin]

Hi,

I've only managed to sync my Fitbit Sense twice since the latest IOS update a couple of weeks ago.

I have shut down and restarted both my iPhone and Sense.

When in the Fitbit app, on the 'Today' screen I repeatedly have attempted to sync by pulling down and holding the screen for a few seconds and it doesn't sync.

The Sense is connected via Bluetooth

I have deleted and reinstalled the app.

I have ensured Sense has latest update installed

I have checked iPhone permissions and they allow Fitbit to access everything

I can't think of whatelse I can do and hence looking for help to rectify please.

Thank you in advance.

Kind regards,

Vininaspin

[LZeeW]

Hi @Vininaspin.  I moved your post to the iOS app forum, a better fit for this issue.  iOS 26 is still a beta version and Apple plans to release it in September.  There are posts from other users who are having syncing problems with iOS 26 beta, too.

[JohnR999]

I have a verse 3 and have the same issue and logged it with Fitbit. I have managed to find a workaround that allows you to sync and it may work for you.

1 Disconnect device from app

2 Forget the device in Bluetooth settings

3 Restart your IOS device

4 Reconnect your device to the app BUT DO NOT ALLOW TO PAIR when prompted. You will also get prompts to pair later just click cancel.

This is what I have done and my device syncs with no issues. Hopefully they will get an app update done soon.

[Vininaspin]

Thanks John for taking the time to reply. Your advice along with instructions was useful. That has allowed me to sync my Sense to the app. I can’t receive any WhatsApp etc notifications but at least I can sync it. Hopefully, a fix will be forthcoming soon. Once again thank you for your help.