Setting up my phone

[Cinman]

I can't get my phone ( iPhone 6s ) to sync with the app. I get an error.

[DerrickS]

Hi @Cinman,

I'd recommend setting up MobileTrack (using your phone as a tracker) on the Fitbit App by:

1. Click the Account button in the bottom-right hand corner.

2. Click the "Set Up a Device" button.

3. Click MobileTrack at the bottom and follow the on-screen instructions.

Hope this helps you out and welcome to the Community!

[marlonbrando921]

@Cinman

Apple just told me that this is an 'issue' rather than a design feature and that it will be fixed in 'upcoming updates to iOS'.Let's see about that.I've just moved from 6+ to 6S+ and the apps moved over. Be aware that there's two stages to the restore, the first puts everything but apps on the phone, then it appears to have finished and I almost disconnected but was distracted and noticed that suddenly the apps began to synch across so do wait for that to complete. You still have to re-add films, music and books though. My game progress (well, the angry birds, solitaire and bejewelled scores) all transferred over.
Step 1: Close iCloud before backup.
Before you make a backup of your iPhone or iPad using iTunes, it's necessary to make sure iCloud is turned off on your iPhone or iPad. You can't create backups using iTunes when iCloud is enabled. Go to Settings > iCloud > Storage & Backup and turn off the iCloud Backup switch.
Step 2: Connect your old iPhone your computer and launch iTunes.
Tips: if you would like to sync your iPhone with iTunes using wi-fi, then go to Settings > General > iTunes Wi-Fi Sync and select your computer from the list. You'll see an option to "Sync Now" but by default the iOS device will automatically sync when the device meets three conditions: 1) the screen is locked (i.e., you're not using the device), 2) the device is connected to Wi-Fi, and 3) the device is plugged into a power source.
Step 3: Start to Backup.
Choose your device in left panel, then click Back Up Now on the right.
Step 4: Connect your new iPhone 6s/ 6s Plus to computer.
After finished backup process, unplug the old phone, then connect your new iPhone 6s to pc with USB cable. You might need to click "Trust on this computer" when the first time you connect the device to the computer.
Step 5: Restore backup to new iPhone 6s.
Choose your device in left panel, then click Restore Backup on the right. During the process, keep your iPhone 6s connected.