help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Setting up on a new phone

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-29-2017 00:52

‎09-29-2017 00:52

I’ve just got a new iPhone 8 plus and I’ve load Fitbit app and it won’t sync as it’s saying Bluetooth not switched on I do have Bluetooth on but its not finding my charge 2. If I go to add device it’s saying I have a charge 2 device. How do I pair it. Or should I  delete the charge 2 and then re add it. 

Best Answer
0 Votes
1 REPLY 1

‎09-29-2017 08:58

‎09-29-2017 08:58

Hi @Angela5569. Sorry you're having problems. Here are my suggestions. 

 

  1. Make sure Bluetooth is turned on for your new iPhone. Once in a while, mine gets turned off accidentally. 
  2. Then I would do as you suggested - on your phone, go to Bluetooth and "forget" the Charge 2. 
  3. Finally, go to a room that has no other Bluetooth devices. Try again to add the Charge 2 to your Fitbit app. 

Please let us know how it goes. 

Best Answer