help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Setup; Terms and Ageements

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-23-2017 05:50

‎09-23-2017 05:50

I just purchased my Fitbit last night and went to set it up, but the “I Agree” button is not working when asking about the policy and terms. I have restarted my iPhone 7 and redownloaded the Fitbit app, and still nothing. Is anyone else having difficulty moving forward with accepting terms and agreements?

Best Answer
3 REPLIES 3

‎09-23-2017 12:13

‎09-23-2017 12:13

@Plath4231 Thanks for participating in our Fitbit Community! Thank you also for reporting this issue and bringing this to our attention. Our team is already working on a fix for this issue which will be released soon.

 

In the meantime, you can go ahead and set up your Fitbit through a computer. Please follow the instructions that are listed in this help article.

 

Let me know if more questions arise my friend! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

Best Answer
0 Votes

‎09-26-2017 04:04

‎09-26-2017 04:04

Yes, me too I am having the same problem on iPhone 6 iOS 11

Best Answer
0 Votes

‎09-27-2017 06:29

In response to Kroll

‎09-27-2017 06:29

@Kroll Thanks for joining us in this thread and our Fitbit Community! I want to follow up and would like to know if the issue persists or if your Fitbit tracker could be set up.

 

Looking forward to your response my friend! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

Best Answer
0 Votes