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Shared stats shows wrong info

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‎04-18-2017 13:15

‎04-18-2017 13:15

The overall stats on the homescreen of the fitbit app on iOS shows i've walked 10km. When i press the share button in the topright corner and save that image it shows 10 miles!

 

nice to show off at your friends, but thats a bug 😄

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1 BEST ANSWER

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‎04-19-2017 09:21

‎04-19-2017 09:21

Hello @SunsetRunner, thanks for joining us, it's great to have you on board! Smiley Happy

 

Thanks for letting me know about this issue. Our engineers are aware of the problem and are working to resolve it as quickly as possible. 

I sincerely apologize for any inconvenience it's caused. I appreciate your patience and look forward to getting you back on track. If there's anything else I can do for you, please keep me posted! Smiley Wink

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

View best answer in original post

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4 REPLIES 4

‎04-19-2017 09:21

‎04-19-2017 09:21

Hello @SunsetRunner, thanks for joining us, it's great to have you on board! Smiley Happy

 

Thanks for letting me know about this issue. Our engineers are aware of the problem and are working to resolve it as quickly as possible. 

I sincerely apologize for any inconvenience it's caused. I appreciate your patience and look forward to getting you back on track. If there's anything else I can do for you, please keep me posted! Smiley Wink

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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‎05-27-2017 07:01

In response to MarcoGFitbit

‎05-27-2017 07:01

Hi, any news on when this will be fixed as last post was dated April?

Thanks

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0 Votes

‎05-29-2017 08:24

In response to Jenlang

‎05-29-2017 08:24

Hello @Jenlang, have a warm welcome to the Fitbit Community, thank you for joining the conversation. Smiley Happy

 

At this moment I don't have information about when this issue will be fixed, please keep an eye on future updates, as you've noticed we constantly update the Fitbit app where we address issues like these. Additionally, if I get more information about this specific situation, I'll make sure to update this thread.

 

Thanks for your patience and understanding, if there's anything else I can do for you, please keep me posted. Smiley Wink

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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‎06-27-2017 16:49

In response to MarcoGFitbit

‎06-27-2017 16:49

About 10 weeks. I'm guessing not a high priority?

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