help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Sleep Patterns reverted to the old graph.

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-06-2017 15:37 - last edited on ‎05-08-2017 09:42 by Moderator Alum

‎05-06-2017 15:37 - last edited on ‎05-08-2017 09:42 by Moderator Alum

I have the newest iPhone and just recently Fitbit did an upgrade of the way it shows your sleep pattern.  Mine did the new upgrade for about two days and has now switched back to the old program.  Any ideas on how to fix this?

 

Moderator Edit: Clarified Subject.

Best Answer
0 Votes
3 REPLIES 3

‎05-08-2017 10:17

‎05-08-2017 10:17

Hello @TrishaR, it's a pleasure for me to welcome you to the Fitbit Community, it's great to see new faces around. 

 

I'm glad you're excited about the new sleep tracking features. Our team wants to make sure that you have the best possible experience with these new features, and our engineers are hard at work putting on the finishing touches.

I understand you were able to see Sleep Stagesfor a brief time but have reverted lately, rest assured, Sleep Stages will be available soon on Charge 2, in the meantime, please keep an eye on this thread that will be updated once we have more information about this situation.

 

Thank you for your patience and understanding, if there's anything else I can do for you, please keep me posted. Smiley Wink

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

Best Answer
0 Votes

‎08-05-2017 04:55

In response to MarcoGFitbit

‎08-05-2017 04:55

In the Fitbit app on my iPhone I have two different views in the sleep section, sleep pattern and sleep stages. I prefer the sleep stages view but I do not know how to change it. I am also unsure why it randomly decides which view to use. It just switches every other day. Can you help me with this ?

Best Answer
0 Votes

‎08-07-2017 05:11

In response to Blynnmclaughlin

‎08-07-2017 05:11

Hello @Blynnmclaughlin, have a warm welcome to the Fitbit Community, it's great to have you on board. Smiley Happy

 

Sleep Stages are automatically detected by your tracker, if you're not able to see it in some days, please take in consideration the following in-app error notifications that provide an explanation for why you aren't receiving Sleep Stages on any given night. This is meant to provide insight into what might be occurring to cause this.The error messages are the following:

 

  1. We need more than 3 hours of sleep to reliably calculate your sleep stages. Learn more
  2. Your tracker couldn't get a consistent heart rate reading while you slept. Learn more 
  3. We couldn’t generate sleep stages for this sleep. Please try again tomorrow. Learn more

I hope this can be helpful, in case you're not able to see any of these messages in the sleep screen, please let me know so I can check this further. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

Best Answer
0 Votes