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Sleep and Activity

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‎09-18-2019 04:57

‎09-18-2019 04:57

For the last two days, my sleep and per hour activity has not been working. I’ve done everything that’s been suggested to do to reset. iOS up to dat and Fitbit up to date and still not working properly.   Very frustrating to say the least.  

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‎09-19-2019 14:38

‎09-19-2019 14:38

Hi @MamaHeckard. It's nice to see a new member around!

 

I'm sorry that you're having this experience, and thanks for the steps that you've tried prior posting. Let's work on this together! Before anything else, by not working do you mean that the information isn't recorded? Or is the issue with your details not syncing with the app? Also, do you remember if this started to happen after the Fitbit app update? If you're getting an error message, please take a screenshot and share it with me, so I can further investigate this situation. For instructions to attach a picture in your reply, check this post.

 

Look forward to your reply.

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