Sleep log aren't constant

[Kandee]

Has anyone else noticed the log is not always working? Works for 4 days and not for 5-6 then works another 4 days and off again?????? Getting real tired of this.... I’ve reset and made sure it’s fully charged!

Moderator edit: updated subject for clarity

[SunsetRunner]

Hello and welcome to the Fitbit Community @Kandee 

I understand that not getting your sleep stages can be frustrating. There are a few scenarios where you might see your sleep pattern (which shows your time asleep, restless, and awake) instead of sleep stages:

• If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your device higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight.
• If you used the “Begin Sleep Now” option in the Fitbit app (instead of simply wearing your device to bed). For more information on automatic sleep tracking, see How do I track my sleep?
• If you slept for less than 3 hours.
• If your device’s battery is critically low.

This help article is great in helping you understand sleep stages better:https://help.fitbit.com/articles/en_US/Help_article/2163/?q=Sleep&l=en_US&fs=Search&pn=1

😃 I hope this answers your question. Please let me know.

[Kandee]

I am still having problems with recording periodically! I wear it correctly and it’s full charged!  Nothing seems to work. VERY frustrating 😳

[SunsetRunner]

Hello again @Kandee 

Lets try restarting your Fitbit Tracker and see if that helps. Here’s how:https://help.fitbit.com/articles/en_US/Help_article/1186

😃 Please let me know tomorrow if you noticed a difference tonight 

[SunsetRunner]

Hello again @Kandee 

I just wanted to check in with you to see if restarting your Fitbit Tracker helped. Please let me know 😃