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Sleep not recording anymore

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‎08-28-2016 14:36

‎08-28-2016 14:36

Hi,
Since the Monday dashboard update, my nightly sleep records haven't been showing up.
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‎08-29-2016 05:28

‎08-29-2016 05:28

A warm welcome to the Community @ekokor. If you are not able to see your sleep information, first check that the sleep tile is there, if it isn't do the following from your iOS Fitbit app:

 

1. Open the Fitbit app. 
2. Tap Edit in the top-left corner. 
3. Scroll to the bottom of the page. 
4. Check the circle next to the tile you would like to show. 
5. Tap Done when finished. 

 

If your sleep tile is there and no the information, do a force sync by following these steps:

 

1. Open the Fitbit app from your iOS device. Sign into your account if you haven't done so already. 
2. Tap your tracker name at the top of the app dashboard. 
3. Make sure your tracker has battery life and bring it near to your iOS device. 
4. Scroll down and tap the "Sync Now" tile and wait for the sync to complete. 

 

Let me know how it goes. Woman Wink

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎08-29-2016 07:27

In response to AlejandraFitbit

‎08-29-2016 07:27

Yeah I've been doing a force sync. Every other metric has been tracking
(exercise, steps) But now it seems like HR and Sleep hasn't worked since
last Monday
--
Eunice Kokor
Columbia SEAS '17
eunicod.es
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‎09-19-2016 06:28

In response to ekokor

‎09-19-2016 06:28

Thanks for following the steps @ekokor Smiley Very Happy! Keep in mind that in order to see your live heart rate data within the app you must have call notifications enabled. For more information about call and text notifications.

 

If you're not getting yur HR and your Sleep on the Fitbit app, please try setting up your tracker as a new device by following these steps:

 

  1. Log into your fitbit.com dashboard.
  2. At the top of the page click Log > Activities.
  3. Hover your mouse over the activity you'd like to edit or delete. You will see three icons appear on the right side of the activity.
  4. To edit the activity:
    1. Click the pencil icon and edit the duration, distance, or start time.
    2. Be sure to click Update.
  5. To delete the activity, click the trash can icon.

 

Also, make sure that your Fitbit app is up-to-date.

 

 

Give it a shot and let me know if that works! 

 

 

Maria | Community Moderator, Fitbit


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